Returns & Exchanges
At Adult Source, we prioritize your satisfaction and privacy while maintaining strict health and safety standards. Due to the intimate nature of our products, we offer returns or exchanges on items that are unopened, original factory-sealed, and in their original packaging within 30 days of purchase.
Initiate a Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Verify Product Condition
Ensure the item is completely unused and that all security seals or shrink-wrap packaging remain intact, as opened intimate items cannot be returned for hygiene reasons.
Package and Ship
Securely pack your items in a plain, discreet box and include your RMA form inside before shipping it back to our processing center.
Inspection and Refund
Once our warehouse team verifies the condition of the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing