Frequently Asked Questions
Everything you need to know about shopping with Adult Source.
How do you ensure my privacy during shipping?
All orders are shipped in plain, unmarked packaging with no mention of the store name or contents on the exterior label to ensure 100% discretion.
What will appear on my credit card statement?
For your privacy, charges will appear under a neutral billing name. Please refer to your order confirmation email for the specific descriptor used.
What is your return policy for personal items?
Due to the intimate nature of our products and health regulations, we cannot accept returns on opened or used items. Defective products may be exchanged within 30 days of purchase.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your order sooner.
Are your products body-safe?
Yes, we prioritize quality and safety. We curate our inventory to include products made from body-safe materials like medical-grade silicone, borosilicate glass, and phthalate-free TPE.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Please enter your address at checkout to see if delivery is available in your region and to view applicable shipping rates.